Privacy policy
Highper (71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Company number:12640332) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our services, website, or other communications.
What data do we collect?
Highper collects the following data:
1. Personal identification information:
•Name
•Email address
•Address
•“Where did you hear about us?” information
We do not store or use cookies at this time, so no browsing or usage data is gathered via cookies.
How do we collect your data?
You directly provide Highper with most of the data we collect. We collect data and process data when you:
1. Fill out our online form(s) or register your interest in our products or services.
2. Voluntarily complete a customer survey or provide feedback via email.
How will we use your data?
Highper collects your data so that we can:
1.Provide and manage services: Process your inquiries, sign-ups, or any orders.
2.Personalise communications: Send you updates, newsletters, and relevant offers or recommendations.
3.Gain insights: Analyse how you heard about us and improve our marketing effectiveness.
When Highper processes your order (if applicable), we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent activities.
How do we store your data?
Highper securely stores your data on servers. We use industry-standard encryption (SSL) to protect data in transit, and access controls to limit who can view or modify customer information. Our database is password-protected and regularly updated with security patches to help prevent unauthorised access.
We keep your personal data as long as necessary to fulfil the purposes outlined in this policy, or until you request its deletion. Once this period expires or if you request removal we will securely delete your data by permanently removing all relevant records from our WordPress database and, where feasible, from our backups. This process ensures that your information is irrecoverable and no longer accessible within our systems.
Marketing
Highper would like to send you information about our products and services that we think you might like.
If you have agreed to receive marketing, you can always opt out later. You have the right to stop Highper from contacting you for marketing purposes or giving your data to third parties at any time. If you no longer wish to be contacted for marketing, please email us at: privacy@highperhealth.com
Your rights
Highper would like to ensure you are fully aware of all of your data protection rights. Every user is entitled to the following:
Access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
Rectification – You have the right to request that correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
Erasure – You have the right to request that erase your personal data, under certain conditions.
Restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
Object to processing – You have the right to object to processing of your personal data, under certain conditions.
Data portability – You have the right to request that transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@highperhealth.com
Or write to us: 71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information.
We do not store or use cookies at this time, so no browsing or usage data is gathered via cookies.
For further information, visit allaboutcookies.org.
Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on: 27 January 2025.
How to contact us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: privacy@highperhealth.com
Or write to us at: 71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Email: icocasework@ico.org.uk
Address: 1 Northumberland Avenue Trafalgar Square London WC2N 5BW